Welcome Service

I teach family services staff how to help parents with their struggling child. The struggles I help with are:

  • Drug and alcohol abuse
  • Mental illness
  • Troubled behaviour in young adults, teens and adolescents.

In addition to this, I now offer a “professional development” seminar for staff who are dealing with youth directly.


This seminar deals with two problems at once:

  • Help the staff reach through the apathy and reluctance of their troubled clients and awake a youthful spirit that they can see is still there.
  • Provide the executive director a common ground to manage their staff on.

I have separate programming for the youth and the adults. The programs I have and strategies I use are for the improvement of the staff and parents in conjunction with the youth. This is based on adults making a change in themselves, and their youth having a reaction to that change in behaviour thus causing the youth to begin changing their own behaviour.


Please click on the “Parenting” section of this website on the home page to learn about that parenting education. The remainder of this page will be about the benefits to the family services organization themselves.


I have adjusted my education to improving youth’s behaviour to fit the role of family services staff. Very bluntly this means that staff are in a unique position to be responsible for how they deliver services to their youth. Whether or not staff can deliver an effective service greatly affects their bottom line and possibly their funding. This means that I teach staff have the bigger problem than their clients.

Historically this has been confusing for many agency staff in my audiences before they receive my education, so I will encouragingly make this clear: Click to expand



1. Agencies were given a mandate to meet the needs of a growing population of youth who need help. Click to expand
  • If the agency cannot meet this need then they are professionally in the position to justify their funding without confidence in their year’s performance.
  • For a professional who is well trained and cares about their clients this can be discouraging
2. Agency staff are were also given a task of educating youth where the parents were unable to. Click to expand
  • If staff are unable to do this then it can mean a dead end for youth with nowhere else to turn in our society.
3. Executive directors are responsible for managing a host of staff that may perceive very differently how to approach youth.Click to expand
  • Having staff that give conflicting messages to youth creates a chaotic environment which provides mixed messages to youth and that is helping no body.
  • This can make it stressful for executive directors to meet their in house leadership objectives.
  • It can also lead to internal conflicts between staff. Generally not a fun environment to work in, especially as adults we are supposed to be role modelling for the clients.
4. Agency staff are the ones with the problem. Click to expand
  1. The agency staff are not suppose raise children, but they are supposed to educate them on functioning effectively in the world around them and prepare them for adult hood.
  2. Staff are not supposed to replace parents, but they are supposed to give those parents a fighting chance at learning how to parent themselves better.
  3. Agency staff need to do the best they can to educate clients and role model healthy adult behavior.
    • If they don't the guilt can be tremendous and we all hold ourselves responsible at some time in life for the job we did.
    • Nothing feels worse than a tragedy with a client and staff wondering if they could have prevented it.
  4. Clients with no increase in personal performance can affect the reputation of the agency.
  5. Agency staff have the maturity and self awareness to make conscious changes in themselves. Children have greater difficulty with this because they are young, immature, and inexperienced. The staff are the ones that need to make changes because they are most adept to it.
  6. The financial costs to troubled youth can be outstanding, far more expensive than taking action now.
  7. Children are highly responsive to behaviours and communication from adults. Therefore the adults need the change in their own behaviour as a priority over an immediate change in the youth’s behaviour.
  8. Some of my friends are dead, the parents and schools didn’t understand what early intervention meant, and they didn’t ask enough questions. You don’t want to know the look on their face at that young person’s funeral.
    • It is far better as health professionals to know you have done all that you could have done to prevent that, and are not responsible for these tragic outcomes.
5. Parents hold the biggest impact on a youth’s well being. It is necessary for the agency to involve parents in the process. Only the agency staff have the power to wake some parents up. Click to expand
  • This power can be simple to enforce, but the staff have to make the choice to do it.

AGENCY STAFF ARE THE ONES WITH THE PROBLEM


Trust me I know. I started off my youth as a straight A student in boy scouts. Then through my own experience as a drug dealer, drug user, and mentally ill person I’ve encountered over a thousand people with every problem out there. Amongst the people who have suffered greatly and still are, I have found some consistencies about what the agency staff and parents were doing. For the people I know who have made it through and are doing well, I have found that agency staff and parents had consistencies as well. My own school teachers and parents are the reason I saved my own life.

I am very good at explaining these consistencies. Explaining how they work, why they work, and how schools can employ them. I speak in street smart terms. I teach solutions that people can relate to.

I am not fond of clinical theories and hypothesis that take years to prove and never produce logical action steps for schools to enact. The vast majority of my clients have become disappointed with the government’s status quo approach to these issues, and the medical establishment’s inability to give answers that a school can physically act on.

I am extremely well read, and very familiar with the latest in scientific discoveries, but I am adamant that real life problems need real life action steps that bring real life relief to schools and students, and this needs to happen in real time and it needs to be based on real experience.





My experience:

I grew up with over a 1000 troubled young people, selling drugs to them, using drugs with them, and eventually becoming mentally ill with many of my peers.

Now I lead a successful life and have conquered my problems with both alternative and clinical strategies. I teach these strategies to schools and parents and it provides clarity and relief.

Click here to read more about Tom



What I offer:





How I do it:





Personal Guarantee:

  • You will never hear anyone talk like I do, and make addictions, mental health, and troubled behaviour make more sense to you than I can.
  • You will receive an action plan to follow that is extremely logical, and makes clear what you are supposed to do next.
  • Your clients and staff will hang off my every word.








“Thank you. Your style works well for me. I am excited to use the techniques you presented. This helps give me the confidence to parent my young child through a split family and into his adulthood without pushing him away. The feedback from our audience was fantastic. I have already forwarded your information to our interagency meeting, we will talk again I am sure.”
- Jacci Haster, Executive Assistant, Family Services
Calgary, AB and Sundre Satellite Office